Company behind PacificHost, launches SupportMonk, a new Outsourced Support service

WireFuseMedia LLC, provides Linux-based cPanel hosting solutions for social
media and video sharing websites through its brand, PacificHost. Earlier today,
the company announced the opening of a new outsourced support service targeted
at other hosting companies and service providers.

After establishing a presence with US based hosting company PacificHost, the
brains behind a company that has serviced nearly 10,000 customers in just 3
years, has established a separate service aimed at helping other small business
owners grow their business by providing an extensive list of support solutions.

SupportMonk will operate as a separate entity, and will be targeted to small web
hosts and developers looking to provide outsourced support for their customers.
Services offered will include answering Tickets, Live Chats, Phone calls, in
addition to providing 24/7 server management services.

The company maintains a separate US office where it will be offering Server
Management, Phone Support, and other specialty services for its customers. The
US office will also serve as the base of operations for the company’s marketing
and management for SupportMonk. After months of collaboration and planning, the
company opened an office in Kerala, India. The outsourced support services will
be primarily handled through its operations in India, although it will be under
direct oversight from its US counterpart.

'Our goal is to provide amazing customer support at a cost effective price for
our customers. The outsourced support industry is fairly small, and in such a
limited market there aren't too many providers that can offer quality services,
while keeping the cost low for small business owners who are already on tight
budget. Our infrastructure and existing operations will allow us to personally
train and hire employees unique to our customer's needs. With a Strong US
presence, attention to detail, and a focus on quality, we intend to maintain a
high level of service for all of our customers, no matter how big or small.'
said Thomas Perry, VP of operations at WireFuseMedia.

Ticket support plans start at $39.99/month for a single reseller account, and
$25/month for server management plans. The company features guaranteed 30 minute
response times, 5 minute server monitoring, and support for a wide range of
popular control panels and operating systems.

In addition to outsourced support and server management solutions, the company
also maintains a handful of programmers on hand to help maintain its existing
line of software, and develop new applications for its customers on request. The
team has already developed a handful of software that provides integrations with
WHMCS, Zendesk, Mailchimp and more. Ezeelogin is the company’s flagship software
that simplifies server management by giving companies the ability to automate
control panel logins, control server access for employees, perform commands on
multiple servers and much more.

About SupportMonk
SupportMonk provides outsourced support and server management solutions to web
hosting companies and service providers around the world. With operations in
both the US and India, the company provides affordable support solutions
starting at only $39.99/month and comprehensive server management plans for a
wide variety of operating systems.
To learn more, please visit: http://www.supportmonk.com/

About WireFuseMedia
After taking over operations of PacificHost in 2009, the company has grown
PacificHost to host over 50,000 domains with customers in over 100 countries.
PacificHost provides high quality hosting services for social media, video
sharing, and other developer platforms.
To learn more, please visit: http://www.pacifichost.com/